General
Signup
Equipment
Installation
Features
Rate Plans
Shipping
Billing
General
1.What do I need to use Ifoon Broadband Phone service ?
You need a high-speed Internet connection -- usually cable or DSL. You need a router, if you want to use your computer for browsing as well as Telephone. If you don't have a router you can buy one from us or in the market. If you have a ATA (Analog to digital adaptor), then you are all set. The IP phones, which you get from us, have two-port connection by which you can connect your computer without any router.
2.What is an Internet or broadband phone or VOIP phone?
High-speed Internet access (also known as Broadband) is a connection to your home that provides fast access to the Internet. These connections can be a T-1, Fractional T-1, T-3, DSL or Cable modem. Internet providers in Belgium are Belgacom, Tiscalli, and Telnet etc.. For maximum sound quality, we recommend connections that are 256Kbps or higher in both directions.
3.Can I use my existing Phone with your service?
Yes, you may use your own device with any SIP-compatible device to connect to our service. This includes your own Cisco-ATA 186, an IP phone, a software phone, etc.
4.Is my phone number listed in the Phone Book?
No. They are not listed in the public phone book. But you can take special phone numbers from us, which can be listed in the phone book.
5.Does Ifoon work with Dial up connection?
No, you must have a high-speed Internet service to use Ifoon, like a high-speed cable modem or DSL.
6.Does Ifoon service work with DSL service delivered by satellite?
No, our service does not work with satellite service.
7.I already have a network in my home. Will I be able to subscribe to your service and use my existing networking equipment?
Ifoon will integrate with most networks very easily as long as the network supports NAT (Network Address Translation) and DHCP. NAT is the translation of an Internet Protocol address used within one network to a different IP address known within another network. Ifoon service works well with static and dynamic IP addresses.
8.My PC only has a USB connection. Will the Phone Adaptor fit into my network?
You will need to switch your high-speed Internet connection from USB to Ethernet in order to use our service. You must purchase a router. If your computer does not have an Ethernet card, you can purchase a USB to Ethernet Conversion cable to connect your computer to the router, and ultimately the Internet.
9.Does the person I am calling need to have your service too?
No, you can call anyone (Ifoon user, any Fixed line, Mobile etc..) you like.
10.How do I dial International numbers?
You can dial international numbers with the dialling format of country code + area code + line number. Ifoon uses E.164 dialling format.
11.Can I use my phone during power outage?
Typically, no. The ATA and your cable or DSL modem both require electricity to operate. Some customers, however, use a small desktop UPS (battery backup power) so that they can continue making calls for a short time when the power goes out. Ifoon does not provide UPS's, but they are readily available at most computer stores.
12.Do you have a support phone number?
The best way to get your question answered or problem solved is to email us at mailto:contact@ifoon.com or mailto:support@ifoon.com. If a phone call is necessary, one of our customer service representatives or engineers will contact you. This allows us to answer common questions much more quickly while making sure you don't have to wait on hold to speak to someone!
13.Does this work with my cell phone?
No, Ifoon broadband phone service is typically used with a touch-tone phone and your high-speed Internet access. You can, however, have calls forwarded to your cell phone using our various forwarding features.
14.Do I need a computer?
No, you do not need a computer for Ifoon to work. You may need one to access our website if you intend on using advanced features like call management, but it is not a requirement.
15.What is a VoIP ?
A category of hardware and software that enables people to make telephone calls via the Internet. Voice signals are converted to packets of data, which are transmitted on shared, public lines, hence avoiding the tolls of the traditional, public-switched telephone network (PSTN).
Signup
1.If we select a plan do you ship all necessary equipments?
Yes. We ship everything for you.
2.How many days I have to wait to use your service after making the payment for a calling plan?
It depends on the Local postal service.
Equipment
1.Can I use my computer while I talk on phone?
Yes. You can use your computer.
2.DO I need to have turned on my computer while I talk on phone?
No. Your Ifoon service works independently from your computer so your computer does not need to be turned on.
3.Can I use my fax machine with your service?
Yes. Ifoon can work with any standard FAX machine.
4.What types of phones work with your service?
All types of Analogue phones can be used with Ifoon service. Corded or cordless telephones work exceptionally well.
5.What is a router and do I need one?
A router is a device that allows you to connect more than one piece of equipment to your DSL or Cable modem. You do not need a router to use Ifoon. The Phone Adaptor that we provide has built-in basic routing functionality, which allows you to connect your computer or your existing home network to your Internet connection. You will be able to use your Ifoon service at the same time that you surf the web without needing any additional equipment.
6.Do you support TV or Video on Demand?
We do not currently support DirecTV/Video on Demand. We will provide in near future.
7.Will your service work if I'm using Internet Connection Sharing (ICS) technology?
We do not recommend ICS for Windows. The lease time is automatically set for only 6 minutes. The Phone Adaptor needs a virtually infinite lease time. Otherwise the Phone Adaptor may reboot in the middle of a call. We recommend that you purchase a DSL/Cable Web-safe router that will provide NAT and DHCP for your network.
8.What is an ATA adaptor?
ATA- Analogue Telephone Adaptor is a device that turns traditional telephone devices into IP devices. It allows you to connect analogue telephones and faxes to an IP telephony network.
9.What is the difference between CISCO ATA and Elesign IP phone?
The Cisco ATA 186 works as an adaptor between your Internet connection and a telephone, enabling you to use any home phone even a cordless one. Whereas the Elesign IP Phone connects directly to your Internet Connection or to your home Router, providing you with all the convenience of a regular phone without additional devices.
Installation
1.How do I configure my broadband phone to work with your service?
Please see the installation guide lines on the website.
2.Will I need assistance in installing ATAs or IP phones?
No. Your IP phone or ATA is already configured to work with your account. After plug-in the devices, you can start making calls. If you need further assistance configuring your ATA or IP Phone, you can contact our support team.
Features
1.Is Internet service included?
No, Ifoon does not provide Internet service.
2.How many phone lines can I have?
You can have as many additional phone lines as you like. There will be a monthly fee for each extra line you choose.
3.Can I keep my original phone number with your service?
Yes. But you need to pay a little money in order to map your phone number to our service.
4.What happens to my service if I move?
Your Ifoon service will work as long as you have a high-speed Internet connection.
5. Can I take my phone adapter / Broadband Phone adaptor with me when I travel?
Yes. You can take and use your Ifoon service wherever you travel as long as you have a high-speed Internet connection.
6.Can I replace my existing number with broadband phone number?
Yes, we find that some customers use their mobile phone as a back up and use the Broadband Phone as their primary landline, with the understanding and that power and Internet connections could disrupt Broadband services. We recommend having a back up telephone line, as your phone will not work if power is out or you experience a loss of your Internet Connection and we do not offer any emergency services.
Rate Plans
1.Can I change my rate plan at any time?
No, You cannot change the rate plan by yourself. On request, we can change the rate plan.
2.Can unused minutes be carried to the next month?
No. Minutes are not carried over to the next billing month.
3.What are your international rates?
Please see the complete price list on the website.
4.Can I make calls outside of my calling plan?
No. You are not allowed to make calls outside of your calling plan
5.Is it free to call other Ifoon members?
Yes. It is free.
6.How much does it cost to get started?
Please see the complete rate plans in the Rate plans section.
Shipping
1.Are you shipping Sipura ATA ?
Yes. We ship Elesign ATAs, Elesign IP phones and Sipura IP Phones.
2.My package arrived damaged. What should I do?
If you receive a package that is visibly damaged, please note the damage on the carrier's freight bill or receipt. Be sure to obtain a copy. Keep the original carton, all packing materials and parts intact and contact ifoon 's Customer Care department immediately. Warranty coverage varies depending on the type of device that you choose. Please refer to the ifoon warranty materials included in the packaging of your device(s). Of course, if the damage is covered, ifoon will replace your equipment so you can begin using our services as quickly as possible.
Billing
1.What are the start-up costs? How much will it cost monthly?
Please see the rate plans for complete information.
2.How do you bill for services?
Ifoon accepts bank and credit card payments.
3.What taxes do you charge?
We charge 21% for BTW in Belgium.
4.Can I cancel my IP phone connection at any time?
Yes. You can cancel your service at any time. You will be notified after disconnecting and you will also be charged till that date. Customer is responsible for return shipping.
5.What if there is a problem with my credit card or payment?
If your automatic monthly credit card payment cannot be processed for any reason, we will notify you immediately by email. You can log into your web account and re-enter new information or simply reprocess the payment with the existing credit card. If payment is not received after ten days, your service will be suspended for 14 days.
You can login and reprocess your payment at any time to reactivate service. You will be charged a ?3 reactivation fee. After 14 days, the account will be terminated. If your account is terminated, you will have to resubscribe to our service.
If you need assistance at any time, please contact Customer mailto:customercare@ifoon.com.
6.Will I receive a paper bill?
No, You will not receive any paper bill. If you want, you can download the bills from our billing site. If you want to receive by post, you will be charged with little extra money.
7.Do I get charged for forwarded calls?
Yes, calls that are forwarded are counted just as if you had made a call from your Ifoon phone to the final destination phone number. So if your line is forwarded to a local number, all incoming calls that are forwarded will count as local. If your line is forwarded to a long distance number, all incoming calls that are forwarded will count as long distance calls.
8.Do I get charged for incoming calls?
No, you are not charged for normal incoming calls.
9.Is there any annual contract?
No, there is no term-commitment. You may cancel your service at any time.
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